How to Resolve the Issue of Poor Quality Incoming or Outgoing Calls on Samsung Android Phones

Have you ever experienced poor quality incoming or outgoing calls on your Samsung Android phone? It can be quite frustrating when you can’t hear or understand the person on the other end of the line, or you keep getting disconnected. Fortunately, there are several ways to resolve this issue and improve call quality.

In this article, we’ll explore some of the most common solutions for resolving the issue of poor quality incoming or outgoing calls on Samsung Android phones.

Check Signal Strength and Network Connection

One of the first things you should check is your device’s signal strength and network connection. Weak signals or poor network connections can cause call quality issues. To check your signal strength, go to your device’s settings and look for the “Network and Internet” or “Connections” section. From there, click on “Mobile Networks” and then “Signal Strength.” If the signal strength is low, try moving to an area with a stronger signal or contacting your service provider.

Disable Wi-Fi Calling

Wi-Fi calling allows you to make and receive calls over Wi-Fi instead of your cellular network. While this can be useful in areas where you have a weak signal, it can also cause call quality issues. To disable Wi-Fi calling on Samsung Android phones, go to your device’s settings and look for the “Connections” section. From there, click on “Wi-Fi Calling” and toggle the switch off.

Clear Cache and Data of Phone App

The phone app on your Samsung Android phone stores cached data that can accumulate over time and affect its performance. Clearing the cache and data of the phone app can help improve call quality. To clear the cache and data of the phone app, go to your device’s settings and look for the “Apps” or “Applications” section. From there, select the phone app, and then click on “Storage.” Finally, click on “Clear Cache” and “Clear Data.”

Update Phone Software and Apps

Outdated phone software or apps can also cause call quality issues. Make sure to check for software updates regularly and install them as needed. To check for phone software updates, go to your device’s settings and look for the “Software Update” section. From there, click on “Download and Install” if an update is available. You should also check for app updates by going to the Google Play Store and clicking on “My apps & games.”

Factory Reset the Device

If all else fails, you may need to factory reset your Samsung Android phone. A factory reset will erase all data and settings on your device, so be sure to backup any important data before proceeding. To factory reset your device, go to your device’s settings and look for the “General Management” section. From there, select “Reset,” and then click on “Factory Data Reset.” Follow the on-screen instructions to reset your device.

Contact Service Provider

If none of the above solutions work, contact your service provider for assistance. They may be able to identify any network or account-related issues that could be causing call quality problems. Make sure to provide them with any relevant information, such as your location, the date and time of the issue, and any error messages you may have received.

In conclusion, poor quality incoming or outgoing calls can be frustrating, but there are several ways to resolve the issue on Samsung Android phones. By checking signal strength and network connection, disabling Wi-Fi calling, clearing cache and data of the phone app, updating phone software and apps, factory resetting the device, or contacting your service provider, you’ll be able to enjoy clear and reliable calls once again.

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