I am unable to send SMS messages from my Samsung Galaxy smartphone. How to fix this?

I am unable to send SMS messages from my Samsung Galaxy smartphone. How to fix this?

I’m unable to send text messages to a specific contact, but can send messages to other contacts

If there is only one contact to whom you’re unable to send any text messages the problem very likely lies with the network and not with your device. Please contact your network operator to see if they know of a solution. If possible it is also worth asking your contact to ask his or her network operator about the problem, too.

If the network operator(s) are unable to help then please click here for contact details for Samsung’s customer support services for further assistance.

I’m unable to send text messages to any of my contacts

If you’re unable to send any SMS (text) messages to any contacts, but your phone is otherwise perfectly functional, it suggests that your your network operator’s message centre number stored in your device’s settings is either missing or wrong. Follow these steps to check, and if necessary correct, that number.

1. From the Home screen touch Apps.

2. Touch Messaging (you may need to swipe left or right to locate it first).

3. Touch the Menu key.

4. Touch Settings.

5. Locate Message centre. Directly beneath it should be the message centre phone number of your network operator. (Check your network operator’s website for their message centre number to compare). If the number on your phone is different, or missing, touch Message centre, enter your network operator’s message centre number and then touch OK. Then try sending a text message.

If the text message still won’t send, or if your phone already had the correct message centre number stored, please follow the next steps to clear the data in the Messaging app.

Clear the Messaging app’s data

1. From the Home screen touch Apps.

2. Touch Settings (you may need to swipe left or right to locate it first).

3. Touch Application Manager (you may need to touch the More tab first).

4. Swipe left several times to see the All list of apps.

5. Scroll down to locate Messaging and touch it.

6. Touch Clear Data.

7. Restart your device.

8. Try sending a text message. If it doesn’t work perform a factory reset on your device.

Perform a factory reset

Follow the steps below to perform a factory reset.

1. Back up all the media, text messages, etc that you wish to save. This can be done through Kies on your PC. A factory reset will wipe your phone clean, restoring the software to how it was when the device left the factory.

2. From the Home screen touch Settings.

3. Touch Back up and reset.

4. Touch Factory data reset.

5. Touch Reset device.

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