How To Resolve The Issue Of Poor Quality Incoming Or Outgoing Calls On Samsung GT S5690l Galaxy Xcover

I. Introduction

Samsung GT-S5690L Galaxy Xcover is a reliable and durable smartphone, but like all devices, it is not without its issues. One of the most common complaints received from users is poor quality incoming or outgoing calls on Samsung GT-S5690L Galaxy Xcover. This problem can be frustrating for users as it affects their ability to communicate effectively on phone calls. In this article, we will provide a step-by-step guide on how to resolve the issue of poor quality incoming or outgoing calls on Samsung GT-S5690L Galaxy Xcover.

II. Method 1: Check Network Connectivity

The first method to improve call quality is to check the network connectivity on your Samsung GT-S5690L Galaxy Xcover. Here are the steps to follow:

Navigate to your device’s Home screen and tap on the Phone app.
Dial ##4636## to access the phone information menu.
Select “Phone Information” and scroll down to “Signal Strength” and “Network Type”.
Check that the signal strength is at least three bars and that the network type is appropriate for your location.
Toggle airplane mode on and off to reconnect to the network.
Test to see if the issue persists.

If the issue persists, try moving to a different location with better network coverage or contacting your service provider for assistance.

III. Method 2: Clear Cache and Data

If network connectivity is not the issue, then clearing cache and data on your Samsung GT-S5690L Galaxy Xcover may help improve call quality. Here are the steps to follow:

Navigate to the “Settings” app on your device.
Select “Apps” and scroll down to find the “Phone” app.
Tap on “Phone” and select “Storage”.
Tap on “Clear Cache” and “Clear Data”.
Reboot your device and test to see if the issue persists.

It is important to note that clearing cache and data will erase call logs, contacts, and other data related to the Phone app. Therefore, it is recommended to backup important files before clearing cache and data.

IV. Method 3: Disable Wi-Fi Calling

Wi-Fi Calling can sometimes interfere with the phone network and cause issues with call quality. Disabling Wi-Fi Calling on your Samsung GT-S5690L Galaxy Xcover may help improve call quality. Here are the steps to follow:

Navigate to the “Settings” app on your device.
Select “Connections” and scroll down to “Wi-Fi calling”.
Toggle off the option for Wi-Fi Calling.
Test to see if the issue persists.

V. Alternative Solutions

If none of the above methods work, consider the following alternative solutions:

Update the device software to the latest version
Reset the device to factory settings (this will erase all data on the device)
Seek professional help from a certified service center or technician.

VI. Conclusion

In conclusion, poor quality incoming or outgoing calls can be a frustrating experience for Samsung GT-S5690L Galaxy Xcover users. However, by following the three methods outlined above, users can take steps to improve call quality and enjoy uninterrupted communication through their device. It is recommended to take preventative measures such as keeping the device software up to date, avoiding physical damage, and avoiding overloading the device with heavy tasks to prevent call quality issues in the future.